Cassandra Caiger is a city planner and engagement designer and facilitator whose experience spans many subject realms related to city-building – from food security and affordable housing, to public art and community hubs. Cassandra has a Master’s degree in Urban and Regional Planning from Queen’s University, has worked on a number of community-based planning and engagement projects locally and internationally, and is a member of Design House, a group of social innovators from across the globe that gather on a regular basis to share tools, and techniques at the forefront of human centered design practice. Working with Intelligent Futures as the Engagement Lead for the past 6 years, Cassandra is known for her creative and dynamic approach, using empathy, humour, and clear communication to build strong relationships and stakeholder-owned solutions in the communities where she works.

 

Workshop

Going Deeper: Understanding Zero-Waste Challenges through User Experience Mapping

User experience mapping is a process used to gain a deep understanding of the experience of a particular kind of ‘user’ in a system or challenge space. It allows us to move beyond the typical research blind spots that come from sanitized stakeholder mapping, by facilitating the consideration of several non-ideal, complex states of being as they experience a challenge.

In this learn-by-doing breakout session, we’ll immerse attendees in a zero-waste challenge space, choose key users to embody, and then guide them toward obtaining a deep and empathetic understanding of the actions, challenges, thoughts and emotions that make up their user’s realities.

This workshop is co-hosted with John Lewis, President & Founder of Intelligent Futures.

 

Look for this workshop in the Thursday Afternoon program at 2:00 pm. If you haven’t already, get your tickets to the 2019 Environmental Gathering!

 

Explore this environmental solution through the lens of these United Nations Sustainable Development Goals:

Alberta Ecotrust 2019 Environmental Gathering United Nations Sustainable Development Goal 1 No Poverty Alberta Ecotrust 2019 Environmental Gathering United Nations Sustainable Development Goal 2 Zero HungerAlberta Ecotrust 2019 Environmental Gathering United Nations Sustainable Development Goal 12 Responsible Consumption Production