Kate Letizia is an environmental and social strategist and program designer (AKA problem solver), who was born and raised in Calgary, AB. In previous local and international work in both the non-profit and public sectors, Kate has co-developed and implemented a city-wide homeless management information system, created various community-based waste management and waste prevention strategies, and was the Calgary-Fellow for a province-wide exploration and set of recommendations for the social innovation ecosystem in Alberta. She was also the Community Mobilization lead for the inceptive Climate Change Program at the City of Calgary, and the co-founder of Calgary Can and The Calgary Climate Hub. Kate is currently the Strategy Lead at Intelligent Futures, where she develops all sorts of roadmaps for communities and organizations looking to solve complex social and environmental challenges with stakeholders, instead of for them.



Going Deeper: Understanding Zero-Waste Challenges through User Experience Mapping

User experience mapping is a process used to gain a deep understanding of the experience of a particular kind of ‘user’ in a system or challenge space. It allows us to move beyond the typical research blind spots that come from sanitized stakeholder mapping, by facilitating the consideration of several non-ideal, complex states of being as they experience a challenge.

In this learn-by-doing breakout session, we’ll immerse attendees in a zero-waste challenge space, choose key users to embody, and then guide them toward obtaining a deep and empathetic understanding of the actions, challenges, thoughts and emotions that make up their user’s realities.

This workshop is co-hosted with Cassandra Caiger, Engagement Lead for Intelligent Futures.


Look for this workshop in the Thursday Afternoon program at 2:00 pm. If you haven’t already, get your tickets to the 2019 Environmental Gathering!


Explore this environmental solution through the lens of these United Nations Sustainable Development Goals:

Alberta Ecotrust 2019 Environmental Gathering United Nations Sustainable Development Goal 1 No Poverty Alberta Ecotrust 2019 Environmental Gathering United Nations Sustainable Development Goal 2 Zero HungerAlberta Ecotrust 2019 Environmental Gathering United Nations Sustainable Development Goal 12 Responsible Consumption Production